Additional Fees

Same Day Bookings

$20.00

Rides requested on a same-day basis are first-come, first served. If our schedule can accommodate a same-day request, we will add $20 to the base rate.

Wait Time

$1.00 per minute (first 15 minutes free)

Wait time applies when a passenger is not ready at the scheduled pickup time. We start applying a wait time 15-minutes after the scheduled pickup time.  Depending on our schedule for the day, we may need to convert your ride to a Will Call ride after waiting more than 30-minutes from the scheduled pickup time.  This is to prevent other passengers from being delayed.

Wheelchair Rental

$20.00

All RideToo vans carry a 22” folding wheelchair. This chair is available for rent for $20 if needed outside of our vehicle at a passenger's destination between drop off and return-ride pickup.

Important Rules

*No Transfers

Drivers cannot assist passengers transferring into or out of a mobility device.  Our door-through-door service provides help inside buildings.  For example, we can help get you to the front desk of your appointment, or we can make sure you get into your apartment.  We cannot help you get into or out of your mobility device.

Holidays

RideToo Holidays are:

• New Years Day
• Labor Day
• Independence Day
• Memorial Day
• Thanksgiving Day
• Christmas Day

Cancellation Policy

Rides cancelled more than 24-hours before the scheduled pickup time will receive a full refund. Rides cancelled more than 12-hours before the scheduled pickup time will receive a 50% refund. All other cancellations will not be refunded.  Cancellation policies differ for rides paid for by insurance.

No-Show Policy

A no show is when we arrive at a pickup location and the passenger is not there or not ready. We will wait up to 15-minutes before we cancel the ride as a no-show. During this time we will make every reasonable effort to contact the passenger. This includes knocking on the door at the pickup location and calling and texting the phone number associated with the passenger in our records.  No-shows are treated as late-cancellations and will not be refunded.

What happens if the passenger is running late?

Once a ride has been scheduled, we will wait up to 15 minutes from the scheduled pickup time free of charge. After the first 15-minutes, if we cannot reach you your ride will be considered a no-show, subject to the cancelation policy above.  If you need more time, you can elect to pay for additional waiting time.  After 15-minutes minutes of paid waiting (30-minutes total waiting time), the ride may be be converted to a will call so we don't miss other rides.  If this happens, your driver may be different from the one originally scheduled.

Will Calls

Rides scheduled as a Will Call will be dispatched at the time a passenger calls to notify RideToo they are ready. We will send a driver within 60-minutes of receiving the call.