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Terms of Service

Effective Date: March 7, 2025

Welcome to RideToo! These Terms of Service ("Terms") govern your use of our website (www.ridetoo.us) and our transportation services. By accessing our website or booking a ride, you agree to these Terms. If you do not agree, please do not use our services.

1. About RideToo

RideToo provides safe, reliable, and wheelchair-accessible transportation for individuals and organizations. Our services include direct booking for private-pay customers and partnerships with healthcare providers for non-emergency medical transportation (NEMT).

2. Eligibility & User Accounts

  • You must be at least 18 years old or have a legal guardian’s permission to use RideToo.
  • By using our services, you confirm that all provided information is accurate and up to date.
  • You may be required to create an account for booking or early access sign-ups.

3. Booking & Cancellation Policy

  • Rides must be scheduled in advance through our website, app, or authorized partners.
  • Cancellations should be made at least [Insert Cancellation Policy Timeframe] before the scheduled ride to avoid a cancellation fee.
  • We reserve the right to deny service for fraudulent bookings, misuse, or safety concerns.

4. Pricing & Payments

  • RideToo offers transparent, upfront pricing, with no hidden fees.
  • Prices vary based on location, distance, and service type.
  • Payments must be made via credit/debit card or an approved third-party payment processor.
  • If applicable, insurance or healthcare providers may cover part or all of the cost through agreements with RideToo.

5. Service Availability & Limitations

  • While we strive to provide on-time service, ride availability is not guaranteed due to demand, weather, or operational issues.
  • RideToo reserves the right to modify or discontinue service areas at any time.
  • We are not responsible for delays caused by factors beyond our control, such as traffic or unforeseen circumstances.

6. Safety & Passenger Conduct

  • Drivers are trained in wheelchair securement and passenger safety to industry standards.
  • Passengers must follow all driver instructions and safety guidelines during the ride.
  • Abusive, violent, or unsafe behavior towards drivers or other passengers may result in a ban from RideToo services.
  • RideToo reserves the right to terminate a ride mid-trip if safety is compromised.

7. Liability & Disclaimers

  • RideToo is not liable for delays, missed appointments, or incidental damages resulting from transportation delays or cancellations.
  • Our service is provided “as is” without warranties, express or implied, regarding fitness for a particular purpose or uninterrupted availability.
  • RideToo is not responsible for loss of personal belongings left in vehicles.

8. Privacy & Data Protection

  • By using RideToo, you agree to our Privacy Policy regarding data collection and usage.
  • We do not sell your personal data and comply with applicable privacy laws.

9. Changes to Terms

  • RideToo may update these Terms at any time, and continued use of our services constitutes acceptance of any changes.
  • Significant updates will be notified via email or posted on our website.

10. Contact Information

For questions about these Terms, contact us at:
📧 Email: info@ridetoo.us